FAQs

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Frequently Asked Questions

How much does membership cost?
Please check our membership rates page for more information.

What does ‘draft’ mean as a way to pay for a membership?
A draft is when you have your monthly payment debited on the first of the month. You can use your checking account, credit card, or debit card as a method of payment.

Is there a charge if I cancel my membership?
No, we do not charge you a fee to cancel your membership. We do not have “annual contracts” – you can cancel your membership at any time.

What's the policy on bringing a guest?
Guests do not have to accompany a member. The cost is $12 for an adult, $8 for a child and $20 for a family. We do welcome guests 3 times in a 12 month period. After that, a membership would be required. (Exceptions could be made for those living out of the area.)

My college age child is home for two weeks and wants to use the Y. What do I do?
We offer a long-term guest pass in two weeks and one month increments. We also allow college students to put their membership on hold multiple times throughout the year with only one hold fee. Lastly, you can upgrade your membership for a period of time (if your child is 22 years of age or younger).

Can my child’s grandparent/caregiver/nanny bring them to swim lessons?
Yes. Caregivers are able to accompany children to swim lessons and other Y programs. However, to use the Y without the children, s/he would need to have a membership.

Can I use other YMCAs?
You can utilize each of our branches interchangeably. You can also access any Y across Maine at no cost. Ys outside of the State recognize AWAY (Always Welcome At a YMCA) members individually – with guest fee structures ranging from free to half their daily guest rate. If you are traveling, we’d be happy to contact the Y you will be visiting to learn their policy.

Do I need a key to get into the locker room?
Yes, you need to borrow a key from the membership desk to use the locker room.

Can I borrow a lock?
Casco Bay and Pineland offer locks to borrow at the membership desk. (This service is not available at the Greater Portland and Northern York County branches.) We will hold onto your membership card or car keys in exchange for a lock while you are here. We also sell locks.

Can I rent a locker?
Yes. We rent small lockers on a monthly basis (charged to your membership draft).

Do you have a towel I can use?
Yes. You can rent a towel for the day, purchase a punch card, or sign up for monthly towel service (charged with your monthly membership draft).

Can I use the gym?
Of course! Our basketball court is available to all members, so long as no class is using the space. Please see our gym schedules (Pineland, Portland) for details.

Do I need to register for classes (like yoga or boot camp)?
Members can drop in to classes at any time, provided the class does not have a required registration. Some classes are for members only, and some are open to non-members as well. Please see the program guide or ask for details on an individual class.

Can I rent the pool for a splash party (or just rent a room)?
Yes. We have pool, room, and prime time space options available. Just ask at our membership desk, or in aquatics for splash parties.

How do I sign my kids up for swim lessons?
You can sign up at our membership desk, or online. Swim lessons are free as part of the family memberships.

Do you have a Jacuzzi?
No.

Do you have a sauna?
Yes, the Greater Portland branch has saunas in both the mens and the ladies locker rooms.

Do you have a squash or racquetball court?
Yes, there are squash and racquetball courts at the Greater Portland branch.

Where is the bowling alley?
There is a bowling alley at the Pineland Branch, in New Gloucester. Members can reserve the alley.

How do I sign up for a fitness orientation?
You can sign-up for an appointment at our membership desk. If we don’t have something available in our schedule, we will have a fitness specialist call you directly.

How do I sign up for equipment?
There is a table with clip boards for each type of cardio equipment. Select the right clip board, find the next opening, and add your initials with the time you will start and the time you will finish (30 minute limit). Please do not leave gaps in times.

Do I need to register for the classes, or are they drop-in?
You are welcome to drop-in on most of our group exercise classes. Those requiring registration are noted on the schedule.

What do you have that's good for a beginner?
We have many classes for all levels. You will see Beginner, Intermediate and Advanced noted below each class on the group exercise schedule. Feel free to inquire with our membership or wellness staff to make a suggestion based on your interests.

How do I sign up for . . . personal training, fitness assessments, etc.?
Just stop by the membership desk and we’ll get you started by filling out the registration forms. Then, someone in the wellness department will call to schedule your appointment.

I'm planning on competing in a triathlon - can you help me with that?
Yes! We have Triathlon Training classes, Personalized Fitness Programs and Stroke Refinement Classes for you.

When is it busiest at the Y?
Our busy times do depend on the season and the weather. For wellness center use, our busiest times Monday through Friday tend to be from 8:30 am to 1:00 pm. There is a rush at 5:30 am when we open, and again starting at about 3:30 pm when school gets out. Things tend to be quietest between 6 - 8 am and from 6:30 - 9 pm. Saturdays and Sundays tend to be busiest from 9 am - 1 pm.

Do I need to wear a swim cap in the pool?
No. We do ask you to tie back your hair if it is shoulder length or longer.

Do you offer private swim lessons?
Yes. We offer private and semi-private lessons, in addition to our group lessons. These are scheduled directly within the aquatics office.

Do I need to sign up for the water exercise classes?
No, simply drop-in.

Should I call ahead before I come in?
We try to minimize closures to the best of our ability so that you won’t have to call before you come in. However, you are welcome to do so if you would like.

What is open swim vs. lap swim on the schedule?
Lap swimming is consistent swimming back and forth in the pool. Open swim is available for those who want to do their own water exercise routine, families who want to ‘play’ in the water, etc.

When is the pool least busy/most busy?
For lap swimming, our busiest times are early in the morning and after school during the swim team season. Late morning, mid-day and late evening are quieter.

What are the requirements for kids in the pool who are not yet potty-trained?
Children need to wear two, tight fitting layers. This would include a swim diaper and rubber pants. A bathing suit would not qualify as a tight fitting layer. This is very important. If we have an accident in the pool, we have to close it for 24 hours.

Can my child use the pool without me being present?
Your child can be unattended in the pool at 8 years or older – with an adult in the pool area. Your child must be 12 years or older to be in the YMCA without an adult.

What is Prime Time?
This is our ‘while you’re here child care’ program designed to make it as easy as possible for everyone in your family stay happy and healthy. Prime Time is free for those with family or single adult with family memberships.

Can I stay with my child at first to make sure he/she is comfortable?
Yes, of course! Our staff will be happy to work with you during any transitions.

Do you offer vacation camps?
Yes. We offer vacation camps during December, February, April and summer vacations.

What activities do you offer that families can do together?
We offer a variety of special events geared towards young families throughout the year, such as our Halloween Party and Healthy Kids Day. Other activities include family movie nights, flick & floats in the pool, and family swims. Family programs include family yoga (usually offered in the winter), and access to our interactive family trail. For families with older kids, we encourage you to take group exercise classes together, play basketball together on our new court, and find other healthy activities you enjoy together.